Frequently Asked Questions
Q: How long can Custom Icing edible images be stored for?
A: As long as the icing sheet is stored air tight, it will last over 3 months.
Q: How long does it take to process an order?
A: Once we have receive payment, your order is prcessed and dispatched the next business day.
Q: How do I put the Custom Icing edible image on the cake?
A: We supply a full instruction sheet with your order. The icing sheet are very easy to use.
Q: What is the icing sheets made from and are they rice paper?
A: We only use Premium Icing Sheets/Edible Paper that we import from the USA. Rice paper is a much more fragile product and it does not taste as nice as our icing sheets that are made from real sugar to compliment your cake.
Q:How is the order packed to avoid damage in transit?
A: We use rigid cardboard envelopes that we source for this specific purpose. We have never had an order damaged in transit.
Q: 2MB is a smal file size to upload for my Custom Icing edible image, will a High Resolution image be better?
A: No. A 2MB file is sufficient to create a clear edible image. If the icing sheets are saturated with colour from a high resolution image, this distracts from the clarity of the image as the edible ink soaks into the icing sheet too much.
Q: I know what I would like to put onto the Custom Icing sheet, but I don't have the image I want, can you supply what I request?
A: No sorry. You must supply the image that you would like put onto a Custom Icing sheet. This is because you need to have the right to reproduce the image or be prepared to take full responsibility for the reproduction of the image.
Q: I need more information, can I contact you?
A: Yes, certainly. Please contact us by email or phone. The details can be found on our Customer Service page. |
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